Frequently Asked Questions
Where are you located?
What are your hours?
Monday – Friday: 9:00 am – 5:00 pm
What is your phone number?
Do I need an appointment?
Yes! We require that you call and make an appointment so we can appoint you to the right sales representative and give you undivided attention.
What is your turnaround time?
Installation is typically is 5–10 business days from template with all selections made and materials in hand.
Is one material better than the other?
No, one material is not better than the other. It is more of a personal preference. All stones and materials have certain care and maintenance to keep countertops looking beautiful!
What stone do you offer?
What is natural stone?
Natural stone comes straight out of the ground. Granite, Quartzite, and Marble are all types of natural stone. Natural stone can have different variations of colors, patterns, etc. due to it coming from the Earth. Quartz is not a natural stone, it is man-made.
Do I need to seal my countertops?
All granite, quartzite and marble MUST be sealed. Quartz does not have to be sealed because it is manmade.
Do you offer sealer?
Yes, visit our sealer page here
Do you do plumbing?
No, we do not do plumbing. We are not licensed plumbers. All plumbing must be unhooked before installation. Once installation is complete, please let the silicone dry for 12-24 hours before having a plumber hook everything back up.
What is your pricing?
All pricing is determined by material, square footage, and vendor.
Can I get a quote?
For all quote inquiries, please email email@example.com. In your email include how you heard about us, a cabinet layout, material you are wanting, and a contact phone number. We will then get you to a sales representative to get back with you on a price.
What payments do you accept?
Visa, Mastercard, American Express, Discover (With a 3% service fee added) and Check.
Do I have to have a down payment?
Yes, we require 60% down payment and balance due at the time of installation.
We do not offer financing.
Not Finding The Question You Are Looking For?
Please feel free to get in touch with us. We are happy to help with anything you need.
“We spoke to a number of kitchen remodeling companies before selecting Palmetto Granite. Palmetto Granite was able to do the entire job which included tear out, sink installation, new quartzite countertop, new tile backsplash and even some carpentry on the existing kitchen cabinets. They completed the entire job in two days. Chuck was very thorough in his initial measurements and even advised us on some styling options to which we agreed. Everything went in smoothly and fit perfectly. Chuck’s pricing for the entire job was very reasonable which allowed us to upgrade from granite to quartzite. We recommend Palmetto Granite highly and will use them again.”
View Our Other Projects or Take a Look at Our Other Products Offered
Take a further look at some other areas of expertise we offer or check out some of the products we offer.
Ready to Get Started? Feel Free to Reach Out!
Hours of Operation: M–F: 9am – 5pm | Weekends: Closed
Address: 8745 Fairforest Road, Spartanburg SC 29303
*Come Visit Us – By Appointment Only*